Returns

• Shipping and handling fees are non-refundable on returns and exchanges.

• Returns and exchanges are accepted within 14 days upon receipt of goods. Any return postage is to be paid by customer.

• Merchandise that has been used or altered will not be accepted for return.

• To start a return, please submit a photo of your item prior to shipment to info@surpointstudio.com to verify its return condition.

• Merchandise must be packed and returned in its original packaging, please note our items can break in shipping. 

• Items damaged in return shipping will have to be processed and claimed through your return shipping carrier so be sure to: 

1. Document your item prior to shipping &
2. Pack your item carefully and reach out to us for any needed tips/tutorials.

• This will ensure a quick return of your funds.

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• We will process your return as soon as we receive your goods, please allow 3-10 days for your bank account to update.

• Items returned used, altered or damaged will have to be reviewed or claimed which can prolong your return on funds. So be sure to follow our packing tutorial above.

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• We replace product only if it is damaged during initial shipping. We require a picture of the damage item within 48hr upon receipt to provide a replacement.

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• Products in stock will ship within 1-3 business days.

• Products that are made to order will ship within 5-7 business days.

• We ship with USPS Priority Mailing.

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• For all wholesale inquiries, find us on Handshake or reach out to us at info@surpointstudio.com via our contact page.

• International wholesale is available but must qualify with your own shipping carrier.

• Wholesale goods are final sale, damaged goods in shipping follow our above guidelines.