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Returns

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RETURNS + EXCHANGES:

  • Shipping and handling fees are non-refundable on returns and exchanges.

  • Returns and exchanges are accepted within 14 days upon receipt of goods. Any return postage is to be paid by customer.

  • Merchandise that has been used or altered will not be accepted for return.

  • To start a return, please submit a photo of your item prior to shipment to info@surpointstudio.com to verify its return condition.

  • Merchandise must be packed and returned in its original packaging, please note our items can break in shipping. 

  • Items damaged in return shipping will have to be processed and claimed through your return shipping carrier so be sure to: 
  1. Document your item prior to shipping &
  2. Pack your item carefully and reach out to us for any needed tips/tutorials.
  • This will ensure a quick return of your funds.
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REFUNDS:

  • We will process your return as soon as we receive your goods, please allow 3-10 days for your bank account to update.

  • Items returned used, altered or damaged will have to be reviewed or claimed which can prolong your return on funds. So be sure to follow our packing tutorial above.
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DAMAGES:

  • We replace product only if it is damaged during initial shipping. We require a picture of the damage item within 48hr upon receipt to provide a replacement.

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SHIPPING:

  • Products in stock will ship within 1-3 business days.

  • Products that are made to order will ship within 5-7 business days.

  • We ship with USPS Priority Mailing.

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WHOLESALE:

  • For all wholesale inquiries, find us on Handshake or reach out to us at info@surpointstudio.com via our contact page.

  • International wholesale is available but must qualify with your own shipping carrier.

  • Wholesale goods are final sale, damaged goods in shipping follow our above guidelines.